Returns & Refunds

DoorShop follows a 7-day return window from the day your order is delivered — same standard as our fulfilment partners (including Markaz-sourced stock).

When you can return

• Product doesn’t match the description
• Item arrives defective or damaged
• Wrong, incomplete, or not-as-ordered delivery
• Fit issues (where size applies)

Items should be unused and in original packaging where possible.

How to return

1. Go to My Orders (or email support@doorshop.pk)
2. Open the order and request a return within 7 days of delivery
3. Tell us the reason (defect, mismatch, incomplete, fit, etc.)
4. We’ll confirm and arrange pickup / return shipping

Approved refunds are processed after we receive and check the returned item. Buyer protection applies on every order.